$title = 'Vilkår';
$desc  = 'BetterDesks handels- og abonnementsvilkår: abonnement, opsigelse, priser, ansvar og databehandling.';
require __DIR__ . '/_inc/head.php';
require __DIR__ . '/_inc/nav.php';
?>
<main>

  <!-- ── Page hero ───────────────────────────────────────────────────── -->
  <section class="page-hero">
    <div class="wrap page-hero-in">
      <div class="eyebrow" data-i18n="foot_legal">Juridisk</div>
      <h1 data-i18n="foot_terms">Vilkår</h1>
      <p data-lang-show="da">Handels- og abonnementsvilkår for brug af BetterDesk.</p>
      <p data-lang-show="en" style="display:none">Terms of service and subscription terms for using BetterDesk.</p>
    </div>
  </section>

  <!-- ── Indhold ─────────────────────────────────────────────────────── -->
  <section class="sec">
    <div class="wrap">
      <div class="legal">

        <!-- ───────────────── DANSK ───────────────── -->
        <div data-lang-show="da">
          <p class="legal-updated">Senest opdateret: 1. juni 2026</p>

          <div class="legal-toc">
            <div class="legal-toc-h">Indhold</div>
            <ol>
              <li><a href="#da-1">Generelt</a></li>
              <li><a href="#da-2">Abonnement og priser</a></li>
              <li><a href="#da-3">Opsætning og onboarding</a></li>
              <li><a href="#da-4">Levering og provisionering</a></li>
              <li><a href="#da-5">Opsigelse</a></li>
              <li><a href="#da-6">Dine data og Microsoft 365</a></li>
              <li><a href="#da-7">Ansvar</a></li>
              <li><a href="#da-8">Ændringer af vilkår</a></li>
              <li><a href="#da-9">Lovvalg</a></li>
            </ol>
          </div>

          <h2 id="da-1">1. Generelt</h2>
          <p>Disse vilkår gælder for aftaler mellem BetterDesk (CVR 35784241) og den virksomhed eller person, der opretter et abonnement på BetterDesk-platformen ("kunden"). Ved at gennemføre et køb accepterer kunden disse vilkår.</p>
          <p>BetterDesk leverer en white-label kundeportal som en software-as-a-service-løsning. Tjenesten stilles til rådighed online og kræver ingen lokal installation.</p>

          <h2 id="da-2">2. Abonnement og priser</h2>
          <p>BetterDesk udbydes som et løbende månedligt abonnement. De til enhver tid gældende priser fremgår af betterdesk.dk. Alle priser er angivet ekskl. moms.</p>
          <ul>
            <li>BetterDesk Lite: 495 kr/md pr. portal.</li>
            <li>BetterDesk Pro: 995 kr/md pr. portal.</li>
          </ul>
          <p>Prisen er fast pr. portal og afhænger ikke af antallet af brugere eller agenter. Betaling sker forud via Stripe ved kortbetaling. Kvittering sendes automatisk på e-mail.</p>

          <h2 id="da-3">3. Opsætning og onboarding</h2>
          <p>Selve portalen provisioneres automatisk umiddelbart efter købet. Ønsker kunden, at BetterDesk forestår opsætning af Microsoft 365, Azure App Registration, branding eller import af kundedata, faktureres dette særskilt som et engangsbeløb. Omfang og pris aftales inden arbejdet påbegyndes.</p>

          <h2 id="da-4">4. Levering og provisionering</h2>
          <p>Portalen oprettes automatisk på adressen <em>firmanavn.app.betterdesk.dk</em> straks efter gennemført betaling. Den sikre forbindelse (SSL-certifikat) udstedes automatisk og kan tage op til et par minutter at aktivere. En kortvarig sikkerhedsadvarsel i denne periode er normal og forsvinder af sig selv.</p>

          <h2 id="da-5">5. Opsigelse</h2>
          <p>Der er ingen binding. Abonnementet kan opsiges til enhver tid med 30 dages varsel til udgangen af en betalingsperiode. Allerede betalte beløb refunderes ikke. Ved opsigelse bevarer kunden adgang til portalen indtil udløbet af den betalte periode.</p>

          <h2 id="da-6">6. Dine data og Microsoft 365</h2>
          <p>Kundens og slutkundernes data ligger i kundens egen Microsoft 365 og SharePoint. BetterDesk opbevarer ikke disse data. Kunden kan til enhver tid eksportere eller slette data. BetterDesk behandler alene de oplysninger, der er nødvendige for at drive abonnementet, jf. vores <a href="/privatliv">privatlivspolitik</a>.</p>

          <h2 id="da-7">7. Ansvar</h2>
          <p>BetterDesk tilstræber høj oppetid, men kan ikke garantere uafbrudt drift. BetterDesk er ikke ansvarlig for indirekte tab, herunder driftstab, tabt fortjeneste eller tab af data, der ligger i kundens egne Microsoft 365-miljøer. BetterDesks samlede ansvar er under alle omstændigheder begrænset til det beløb, kunden har betalt for abonnementet de seneste 12 måneder.</p>

          <h2 id="da-8">8. Ændringer af vilkår</h2>
          <p>BetterDesk kan ændre disse vilkår og priser med 30 dages varsel. Væsentlige ændringer varsles på e-mail. Fortsætter kunden brugen efter ikrafttræden, anses ændringerne for accepteret.</p>

          <h2 id="da-9">9. Lovvalg</h2>
          <p>Aftalen er underlagt dansk ret. Eventuelle tvister afgøres ved de danske domstole.</p>

          <div class="legal-contact">
            <strong>BetterDesk</strong>
            <p>CVR 35784241</p>
            <p>E-mail: <a href="mailto:kontakt@betterdesk.dk">kontakt@betterdesk.dk</a></p>
          </div>
        </div>

        <!-- ───────────────── ENGLISH ───────────────── -->
        <div data-lang-show="en" style="display:none">
          <p class="legal-updated">Last updated: 1 June 2026</p>

          <div class="legal-toc">
            <div class="legal-toc-h">Contents</div>
            <ol>
              <li><a href="#en-1">General</a></li>
              <li><a href="#en-2">Subscription and pricing</a></li>
              <li><a href="#en-3">Setup and onboarding</a></li>
              <li><a href="#en-4">Delivery and provisioning</a></li>
              <li><a href="#en-5">Cancellation</a></li>
              <li><a href="#en-6">Your data and Microsoft 365</a></li>
              <li><a href="#en-7">Liability</a></li>
              <li><a href="#en-8">Changes to terms</a></li>
              <li><a href="#en-9">Governing law</a></li>
            </ol>
          </div>

          <h2 id="en-1">1. General</h2>
          <p>These terms govern agreements between BetterDesk (company reg. no. 45363843) and the company or individual that creates a subscription to the BetterDesk platform (the "customer"). By completing a purchase, the customer accepts these terms.</p>
          <p>BetterDesk provides a white-label customer portal as a software-as-a-service solution. The service is delivered online and requires no local installation.</p>

          <h2 id="en-2">2. Subscription and pricing</h2>
          <p>BetterDesk is offered as a recurring monthly subscription. Current prices are shown at betterdesk.dk. All prices are exclusive of VAT.</p>
          <ul>
            <li>BetterDesk Lite: DKK 495/month per portal.</li>
            <li>BetterDesk Pro: DKK 995/month per portal.</li>
          </ul>
          <p>The price is fixed per portal and does not depend on the number of users or agents. Payment is made in advance by card via Stripe. A receipt is sent automatically by email.</p>

          <h2 id="en-3">3. Setup and onboarding</h2>
          <p>The portal itself is provisioned automatically immediately after purchase. If the customer wants BetterDesk to handle setup of Microsoft 365, Azure App Registration, branding, or import of client data, this is billed separately as a one-time fee. Scope and price are agreed before work begins.</p>

          <h2 id="en-4">4. Delivery and provisioning</h2>
          <p>The portal is created automatically at <em>companyname.app.betterdesk.dk</em> immediately after successful payment. The secure connection (SSL certificate) is issued automatically and may take up to a couple of minutes to activate. A brief security warning during this period is normal and resolves on its own.</p>

          <h2 id="en-5">5. Cancellation</h2>
          <p>There is no lock-in. The subscription can be cancelled at any time with 30 days' notice to the end of a billing period. Amounts already paid are non-refundable. On cancellation, the customer retains access to the portal until the end of the paid period.</p>

          <h2 id="en-6">6. Your data and Microsoft 365</h2>
          <p>Customer and end-customer data resides in the customer's own Microsoft 365 and SharePoint. BetterDesk does not store this data. The customer can export or delete data at any time. BetterDesk only processes the information necessary to operate the subscription, see our <a href="/privatliv">privacy policy</a>.</p>

          <h2 id="en-7">7. Liability</h2>
          <p>BetterDesk strives for high uptime but cannot guarantee uninterrupted operation. BetterDesk is not liable for indirect losses, including operating losses, lost profit, or loss of data held in the customer's own Microsoft 365 environments. BetterDesk's total liability is in any event limited to the amount the customer has paid for the subscription in the preceding 12 months.</p>

          <h2 id="en-8">8. Changes to terms</h2>
          <p>BetterDesk may change these terms and prices with 30 days' notice. Material changes are notified by email. If the customer continues using the service after the changes take effect, the changes are deemed accepted.</p>

          <h2 id="en-9">9. Governing law</h2>
          <p>The agreement is governed by Danish law. Any disputes are settled by the Danish courts.</p>

          <div class="legal-contact">
            <strong>BetterDesk</strong>
            <p>Company reg. no. 35784241</p>
            <p>Email: <a href="mailto:kontakt@betterdesk.dk">kontakt@betterdesk.dk</a></p>
          </div>
        </div>

      </div><!-- /legal -->
    </div>
  </section>

</main>

<style>
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<footer class="foot" role="contentinfo">
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        <h4 data-i18n="foot_prod">Produkt</h4>
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    <!-- Fælles fejlboks -->
    <div class="merr" id="merr" role="alert"></div>


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    <!-- ── Trin 0: Plan-valg ──────────────────────────────────────── -->
    <div id="m-s0" style="display:none">
      <h3 style="margin-bottom:4px" data-i18n="mp_h">Vælg din plan</h3>
      <p class="m-sub" data-i18n="mp_sub">Ingen binding - opsig med 30 dages varsel.</p>
      <div class="m-plan-grid">

        <button class="m-plan-card" onclick="mSelectPlan('lite')" type="button">
          <div class="m-pc-name" data-i18n="lite_short">Lite</div>
          <div class="m-pc-price">495 <small data-i18n="pl_mo">kr/md</small></div>
          <p class="m-pc-desc" data-i18n="lite_d">Det basale til den lille IT-virksomhed der vil i gang.</p>
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                <span data-i18n="lite_3">White-label branding (logo &amp; farver)</span>
                <span class="m-pc-feat-sub" data-i18n="lite_3_sub">Portal kører på jeresfirma.app.betterdesk.dk</span>
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          <span class="m-pc-badge" data-i18n="pl_pop">Mest valgte</span>
          <div class="m-pc-name" data-i18n="pro_short">Pro</div>
          <div class="m-pc-price">995 <small data-i18n="pl_mo">kr/md</small></div>
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      <p class="m-plan-note" data-i18n="mp_note">Ekskl. moms &middot; Ingen binding &middot; Opsig til enhver tid</p>
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    <!-- ── Trin 2: Kontaktoplysninger ───────────────────────────────── -->
    <div id="m-s2" style="display:none">

      <button class="m-back" onclick="mGoBack()" type="button">
        <svg width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" aria-hidden="true"><path d="M19 12H5M12 19l-7-7 7-7"/></svg>
        <span data-i18n="m_back">Tilbage</span>
      </button>

      <h3 id="m-heading" data-i18n="m_s2_h">Dine kontaktoplysninger</h3>
      <p class="m-sub" data-i18n="m_s2_sub">Vi sender bekræftelse og opsætningsdetaljer til dig efter købet.</p>

      <div class="m-row">
        <div class="m-field">
          <label class="m-label" for="m-name"><span data-i18n="m_name">Navn</span> <span class="m-req">*</span></label>
          <input class="m-input" id="m-name" type="text" autocomplete="name" spellcheck="false" data-i18n-ph="m_name_ph" placeholder="Dit fulde navn"
            onkeydown="if(event.key==='Enter')document.getElementById('m-email').focus()">
        </div>
        <div class="m-field">
          <label class="m-label" for="m-phone"><span data-i18n="m_phone">Telefon</span> <span class="m-opt" data-i18n="m_opt">(valgfrit)</span></label>
          <input class="m-input" id="m-phone" type="tel" autocomplete="tel" placeholder="+45 12 34 56 78"
            onkeydown="if(event.key==='Enter')document.getElementById('m-email').focus()">
        </div>
      </div>

      <label class="m-label" for="m-email"><span data-i18n="m_email">E-mail</span> <span class="m-req">*</span></label>
      <input class="m-input" id="m-email" type="email" autocomplete="email" spellcheck="false" placeholder="dig@ditfirma.dk"
        onkeydown="if(event.key==='Enter')goCheckout()">

      <label class="m-label" for="m-note"><span data-i18n="m_note">Særlige ønsker eller spørgsmål</span> <span class="m-opt" data-i18n="m_opt">(valgfrit)</span></label>
      <textarea class="m-textarea" id="m-note" rows="3" data-i18n-ph="m_note_ph" placeholder="Fx. egne domæneønsker, branding, spørgsmål til opsætning..."></textarea>

      <button class="btn btn-pri m-btn" id="m-go" onclick="goCheckout()">
        <svg width="15" height="15" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" aria-hidden="true"><rect x="1" y="4" width="22" height="16" rx="2"/><path d="m1 10h22"/></svg>
        <span data-i18n="m_go">Fortsæt til betaling</span>
      </button>
      <p class="msub">
        <svg width="12" height="12" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="vertical-align:-2px;margin-right:4px" aria-hidden="true"><rect x="3" y="11" width="18" height="11" rx="2"/><path d="M7 11V7a5 5 0 0 1 10 0v4"/></svg>
        <span data-i18n="m_secure">Sikker betaling via Stripe · Ingen binding</span>
      </p>
    </div>

  </div>
</div>

<script src="/assets/js/main.js" defer></script>

<!-- ════════════════════════════════════════════════════════════
     BETTERDESK LIVE CHAT WIDGET
════════════════════════════════════════════════════════════ -->
<style>
#bd-chat-wrap{position:fixed;bottom:22px;right:22px;z-index:9000;display:flex;flex-direction:column;align-items:flex-end;gap:10px;opacity:0;animation:bdFabIn .4s ease-out .3s forwards}
@keyframes bdFabIn{to{opacity:1}}
#bd-chat-fab{
  width:54px;height:54px;border-radius:50%;
  background:#0534C8;color:#fff;border:none;cursor:pointer;
  box-shadow:0 4px 18px rgba(5,52,200,.4);
  display:flex;align-items:center;justify-content:center;
  transition:transform .2s,box-shadow .2s;position:relative;
}
#bd-chat-fab:hover{transform:scale(1.07);box-shadow:0 6px 24px rgba(5,52,200,.5)}
#bd-chat-unread{
  position:absolute;top:2px;right:2px;width:13px;height:13px;
  border-radius:50%;background:#e5484d;border:2.5px solid #fff;display:none;
}
#bd-chat-panel{
  width:320px;border-radius:18px;
  background:#fff;border:1px solid #e7e9ef;
  box-shadow:0 12px 48px rgba(5,52,200,.14),0 4px 16px rgba(0,0,0,.08);
  display:flex;flex-direction:column;overflow:hidden;max-height:480px;
  animation:bdChatSlide .22s ease;
  transition:max-height .28s cubic-bezier(.4,0,.2,1),border-radius .28s,width .28s;
}
#bd-chat-panel.bd-expanded{
  max-height:calc(100dvh - 90px);
  border-radius:18px;
}
@keyframes bdChatSlide{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}
#bd-chat-hdr{
  padding:13px 16px;background:#0534C8;color:#fff;
  display:flex;align-items:center;gap:8px;flex-shrink:0;
}
.bd-status-dot{width:8px;height:8px;border-radius:50%;background:#4ade80;border:1.5px solid rgba(255,255,255,.45);flex-shrink:0}
.bd-status-dot.offline{background:rgba(255,255,255,.3)}
#bd-hdr-title{font-size:13.5px;font-weight:700;flex:1;font-family:Barlow,system-ui,sans-serif}
#bd-chat-close-btn,#bd-chat-expand-btn{background:none;border:none;color:rgba(255,255,255,.75);cursor:pointer;font-size:15px;padding:0 2px;line-height:1;transition:color .15s;display:flex;align-items:center;justify-content:center}
#bd-chat-close-btn:hover,#bd-chat-expand-btn:hover{color:#fff}
.bd-offline-bar{padding:6px 12px;background:#fff7ed;border-bottom:1px solid #fed7aa;font-size:11px;color:#92400e;text-align:center;flex-shrink:0;display:none}
#bd-chat-msgs{flex:1;overflow-y:auto;padding:12px 14px;display:flex;flex-direction:column;gap:8px;background:#f4f4ef;min-height:180px}
.bd-msg{display:flex;flex-direction:column;gap:2px;max-width:85%}
.bd-msg.visitor{align-self:flex-start}
.bd-msg.admin{align-self:flex-end}
.bd-msg-bub{padding:8px 12px;border-radius:14px;font-size:12.5px;line-height:1.5;word-break:break-word;font-family:Barlow,system-ui,sans-serif}
.bd-msg.visitor .bd-msg-bub{background:#fff;border:1px solid #e7e9ef;color:#12141c;border-bottom-left-radius:3px}
.bd-msg.admin .bd-msg-bub{background:#0534C8;color:#fff;border-bottom-right-radius:3px}
.bd-msg-time{font-size:10px;color:#a4a3ac;padding:0 3px}
.bd-msg.admin .bd-msg-time{text-align:right}
#bd-chat-inp-row{padding:10px 12px;border-top:1px solid #e7e9ef;background:#fff;display:flex;gap:7px;align-items:flex-end;flex-shrink:0}
#bd-chat-inp{
  flex:1;border:1px solid #e7e9ef;border-radius:10px;padding:8px 10px;
  font-family:inherit;font-size:12.5px;resize:none;
  background:#f4f4ef;color:#12141c;outline:none;
  min-height:54px;max-height:120px;line-height:1.5;
  transition:border-color .15s;overflow-y:auto;
}
#bd-chat-inp:focus{border-color:#0534C8;background:#fff}
#bd-chat-inp::placeholder{color:#a4a3ac}
#bd-chat-send-btn{
  width:36px;height:36px;border-radius:9px;background:#0534C8;
  color:#fff;border:none;cursor:pointer;flex-shrink:0;
  display:flex;align-items:center;justify-content:center;
  transition:background .15s;align-self:flex-end;
}
#bd-chat-send-btn:hover{background:#0429a3}
#bd-chat-send-btn:disabled{opacity:.4;cursor:not-allowed}
#bd-name-wrap{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:22px 20px;gap:14px;background:#f4f4ef}
#bd-name-inp{
  width:100%;padding:10px 13px;border:1px solid #e7e9ef;border-radius:10px;
  font:inherit;font-size:13.5px;background:#fff;color:#12141c;
  outline:none;transition:border-color .15s;box-sizing:border-box;
}
#bd-name-inp:focus{border-color:#0534C8}
#bd-name-start{
  width:100%;padding:10px;border:0;border-radius:10px;
  background:#0534C8;color:#fff;font:inherit;font-weight:700;
  font-size:14px;cursor:pointer;transition:background .15s;
}
#bd-name-start:hover{background:#0429a3}


/* Bot besked badge */
.bd-bot-lbl{font-size:9.5px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;color:#6b7280;padding:2px 6px;background:#f4f4ef;border:1px solid #e7e9ef;border-radius:4px;display:inline-block;margin-bottom:3px}
/* Offline panel */
#bd-offline-cta{padding:10px 14px;background:#fff7ed;border-bottom:1px solid #fed7aa;font-size:12px;color:#92400e;text-align:center;flex-shrink:0;display:none;line-height:1.5}
#bd-offline-cta a{color:#92400e;font-weight:700;text-decoration:underline}
/* AI-skriver animation */
.bd-typing{display:flex;align-items:center;gap:4px;padding:8px 12px;background:#fff;border:1px solid #e7e9ef;border-radius:14px;border-bottom-left-radius:3px;width:fit-content}
.bd-typing span{width:6px;height:6px;border-radius:50%;background:#a4a3ac;display:inline-block;animation:bdDot 1.3s ease-in-out infinite}
.bd-typing span:nth-child(2){animation-delay:.2s}
.bd-typing span:nth-child(3){animation-delay:.4s}
@keyframes bdDot{0%,60%,100%{transform:translateY(0);opacity:.4}30%{transform:translateY(-5px);opacity:1}}
@media(max-width:600px){#bd-chat-panel{width:calc(100vw - 32px)}#bd-chat-wrap{bottom:16px;right:16px}}
</style>

<div id="bd-chat-wrap">
  <div id="bd-chat-panel" style="display:none">
    <div id="bd-chat-hdr">
      <span class="bd-status-dot" id="bd-dot"></span>
      <span id="bd-hdr-title">Chat med os</span>
      <!-- Udvid til fuld sidens højde -->
      <button id="bd-chat-expand-btn" aria-label="Udvid chat">
        <svg id="bd-ico-expand" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.2" stroke-linecap="round"><polyline points="15 3 21 3 21 9"/><polyline points="9 21 3 21 3 15"/><line x1="21" y1="3" x2="14" y2="10"/><line x1="3" y1="21" x2="10" y2="14"/></svg>
        <svg id="bd-ico-collapse" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.2" stroke-linecap="round" style="display:none"><polyline points="4 14 10 14 10 20"/><polyline points="20 10 14 10 14 4"/><line x1="10" y1="14" x2="3" y2="21"/><line x1="21" y1="3" x2="14" y2="10"/></svg>
      </button>
      <button id="bd-chat-close-btn" aria-label="Afslut chat">✕</button>
    </div>
    <div class="bd-offline-bar" id="bd-offline-bar">Vi er ikke tilgængelige - skriv, så vender vi tilbage hurtigst muligt.</div>
    <div id="bd-offline-cta">Ingen er tilstede lige nu.<br>Skriv her eller send en mail til <a href="mailto:kontakt@betterdesk.dk">kontakt@betterdesk.dk</a></div>
    <div id="bd-name-wrap" style="display:none">
      <div style="font-family:Barlow,system-ui,sans-serif;font-size:14px;font-weight:700;color:#12141c;text-align:center">Hvad er dit navn?</div>
      <div style="font-size:12.5px;color:#75747e;text-align:center">Vi svarer typisk inden for få minutter.</div>
      <input id="bd-name-inp" type="text" placeholder="Dit navn…" maxlength="80" autocomplete="name">
      <button id="bd-name-start">Start chat →</button>
    </div>
    <div id="bd-chat-msgs" style="display:none"></div>
    <div id="bd-chat-inp-row" style="display:none">
      <textarea id="bd-chat-inp" placeholder="Skriv din besked…" rows="2"></textarea>
      <button id="bd-chat-send-btn" aria-label="Send">
        <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round"><line x1="22" y1="2" x2="11" y2="13"/><polygon points="22 2 15 22 11 13 2 9 22 2"/></svg>
      </button>
    </div>
  </div>
  <button id="bd-chat-fab" aria-label="Chat med os">
    <span id="bd-chat-unread"></span>
    <svg id="bd-fab-ico-chat" width="22" height="22" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.2" stroke-linecap="round"><path d="M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"/></svg>
    <svg id="bd-fab-ico-close" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" style="display:none"><line x1="18" y1="6" x2="6" y2="18"/><line x1="6" y1="6" x2="18" y2="18"/></svg>
  </button>
</div>

<script>
(function(){
  'use strict';
  var LS_TOK ='bd_chat_tok';
  var LS_NAME='bd_chat_name';
  var tok     = localStorage.getItem(LS_TOK)  || null;
  var visName = localStorage.getItem(LS_NAME) || null;
  var msgs    = [];
  var panelOpen  = false;
  var expanded   = false;
  var pollTimer  = null;
  var agentOnline= null;
  var aiThinking = false;

  // ── Hjælper-funktioner ────────────────────────────────────────
  function esc(s){ return (s||'').replace(/[&<>"]/g,function(c){return{'&':'&amp;','<':'&lt;','>':'&gt;','"':'&quot;'}[c];}); }
  function fmt(ts){
    if(!ts)return'';
    try{ return new Date(ts*1000).toLocaleTimeString('da-DK',{hour:'2-digit',minute:'2-digit'}); }catch(e){return'';}
  }
  function el(id){ return document.getElementById(id); }

  async function api(params){
    var fd=new FormData();
    for(var k in params) fd.append(k, String(params[k]));
    var r = await fetch('/chat',{method:'POST',body:fd});
    return r.json().catch(function(){ return {}; });
  }
  async function apiGet(params){
    var url = new URL('/chat', location.href);
    for(var k in params) url.searchParams.set(k, String(params[k]));
    var r = await fetch(url.href);
    return r.json().catch(function(){ return {}; });
  }

  // ── AI-svar når agent er offline (keyword-opslag i /chat-ai) ────────────
  async function getAiReply(userText){
    try{
      var fd=new FormData();
      fd.append('text', userText);
      var r = await fetch('/chat-ai',{method:'POST',body:fd});
      if(!r.ok) return null;
      var j = await r.json();
      return (j && j.ok && j.reply) ? j.reply : null;
    }catch(e){ return null; }
  }

  // Vis skriveindikator i chat
  function showTyping(){
    var box = el('bd-chat-msgs');
    if(!box) return;
    var d = document.createElement('div');
    d.id='bd-typing-indicator';
    d.className='bd-msg admin';
    d.innerHTML='<div class="bd-typing"><span></span><span></span><span></span></div>';
    box.appendChild(d);
    box.scrollTop=box.scrollHeight;
  }
  function hideTyping(){
    var d = el('bd-typing-indicator');
    if(d) d.parentNode.removeChild(d);
  }

  // ── Status-dot + placeholders ────────────────────────────────
  function setStatus(online){
    agentOnline = online;
    var dot  = el('bd-dot');
    var ttl  = el('bd-hdr-title');
    var bar  = el('bd-offline-bar');
    var cta  = el('bd-offline-cta');
    var inp  = el('bd-chat-inp');
    if(dot) dot.className = 'bd-status-dot' + (online ? '' : ' offline');
    if(ttl) ttl.textContent = online ? 'Chat med os' : 'BetterDesk AI';
    if(bar) bar.style.display = online ? 'none' : '';
    if(cta) cta.style.display = online ? 'none' : '';
    if(inp) inp.placeholder = online ? 'Skriv din besked…' : 'Spørg vores AI-assistent…';
  }

  // ── Render besked-liste ──────────────────────────────────────
  function render(){
    var box = el('bd-chat-msgs');
    if(!box) return;
    if(!msgs.length){
      box.innerHTML = '<div style="text-align:center;padding:18px 10px;font-size:12px;color:#a4a3ac;line-height:1.6">'
        + (agentOnline===false
            ? '<strong style="display:block;margin-bottom:6px;color:#374151">🤖 BetterDesk AI</strong>Ingen er tilstede lige nu.<br>Jeg er klar til at besvare dine spørgsmål om BetterDesk.'
            : 'Skriv en besked for at starte chatten')
        + '</div>';
      return;
    }
    // Simpel markdown: **tekst** → <strong>tekst</strong>
    function md(s){ return esc(s||'').replace(/\*\*(.+?)\*\*/g,'<strong>$1</strong>'); }
    box.innerHTML = msgs.map(function(m){
      var isAdmin = (m.role === 'admin');
      var isBot   = !!(m.bot);
      return '<div class="bd-msg ' + (isAdmin ? 'admin' : 'visitor') + '">'
        + (isBot ? '<div class="bd-bot-lbl">BetterDesk AI</div>' : '')
        + '<div class="bd-msg-bub">' + md(m.text||'') + '</div>'
        + '<div class="bd-msg-time">' + fmt(m.ts) + '</div>'
        + '</div>';
    }).join('');
    box.scrollTop = box.scrollHeight;
  }

  // ── Vis chat-visning (skjul navn-prompt) ─────────────────────
  function showChatUI(){
    var nw = el('bd-name-wrap');
    var mv = el('bd-chat-msgs');
    var ir = el('bd-chat-inp-row');
    if(nw) nw.style.display = 'none';
    if(mv) mv.style.display = 'flex';
    if(ir) ir.style.display = 'flex';
  }

  // ── Start / genoptag samtale ─────────────────────────────────
  async function startChat(name){
    var p = { action:'start', page: location.pathname };
    if(tok)  p.token = tok;
    if(name) p.name  = name;
    var j = await api(p);
    if(!j.ok) return false;
    tok = j.token;
    localStorage.setItem(LS_TOK, tok);
    if(name){ visName = name; localStorage.setItem(LS_NAME, name); }
    msgs = j.messages || [];
    setStatus(j.agentOnline !== false);
    showChatUI();
    render();
    startPoll();
    return true;
  }

  // ── Send besked ───────────────────────────────────────────────
  async function send(){
    var inp = el('bd-chat-inp');
    var btn = el('bd-chat-send-btn');
    if(!inp || !btn || aiThinking) return;
    var text = inp.value.trim();
    if(!text) return;
    inp.disabled = true; btn.disabled = true;
    // Optimistisk tilføj besøgendes besked med det samme
    msgs.push({ role:'visitor', text:text, ts: Math.floor(Date.now()/1000) });
    render(); inp.value = ''; inp.style.height = '';

    try{
      var j = await api({ action:'send', token:tok, text:text });
      // Backend returnerede et bot-svar (agent online-ruten)
      if(j && j.botResponse && j.botResponse.text){
        msgs.push(j.botResponse);
        render();
      } else if(agentOnline === false){
        // Agent offline → hent AI-svar fra /chat-ai
        aiThinking = true;
        showTyping();
        var reply = await getAiReply(text);
        hideTyping();
        aiThinking = false;
        if(reply){
          msgs.push({ role:'admin', bot:true, text:reply, ts: Math.floor(Date.now()/1000) });
          render();
        }
      }
    }catch(e){
      hideTyping();
      aiThinking = false;
    }
    inp.disabled = false; btn.disabled = false; inp.focus();
  }

  // ── Poll ──────────────────────────────────────────────────────
  async function poll(){
    if(!tok) return;
    var since = msgs.length
      ? Math.max.apply(null, msgs.map(function(m){ return m.ts||0; }))
      : 0;
    try{
      var j = await apiGet({ action:'poll', token:tok, since:since });
      if(!j.ok) return;
      if(typeof j.agentOnline === 'boolean') setStatus(j.agentOnline);
      if(j.messages && j.messages.length){
        // Kun admin-svar er "nye" (besøgendes er allerede tilføjet optimistisk)
        var newAdmin = j.messages.filter(function(m){ return m.role === 'admin'; });
        if(newAdmin.length){
          msgs = msgs.concat(newAdmin);
          render();
          if(!panelOpen){
            var ud = el('bd-chat-unread');
            if(ud) ud.style.display = 'block';
          }
        }
      }
      if(j.closed) stopPoll();
    }catch(e){}
  }
  function startPoll(){
    if(pollTimer) clearInterval(pollTimer);
    pollTimer = setInterval(poll, 8000);
  }
  function stopPoll(){
    if(pollTimer){ clearInterval(pollTimer); pollTimer = null; }
  }

  // ── Expand / collapse ─────────────────────────────────────────
  function toggleExpand(){
    expanded = !expanded;
    var panel = el('bd-chat-panel');
    var icoE  = el('bd-ico-expand');
    var icoC  = el('bd-ico-collapse');
    if(panel) panel.classList.toggle('bd-expanded', expanded);
    if(icoE)  icoE.style.display  = expanded ? 'none'  : '';
    if(icoC)  icoC.style.display  = expanded ? ''      : 'none';
  }

  // ── Åbn / luk panel ──────────────────────────────────────────
  function openPanel(){
    panelOpen = true;
    var panel = el('bd-chat-panel');
    if(panel) panel.style.display = 'flex';
    el('bd-fab-ico-chat').style.display  = 'none';
    el('bd-fab-ico-close').style.display = 'block';
    // Skjul unread dot
    var ud = el('bd-chat-unread');
    if(ud) ud.style.display = 'none';

    if(tok){
      // Genoptag eksisterende session
      startChat(visName || '');
    } else {
      // Vis navn-prompt - tjek om agent er online for at justere tekst
      apiGet({action:'poll', token:'', since:0}).then(function(j){
        if(typeof j.agentOnline==='boolean') setStatus(j.agentOnline);
      }).catch(function(){});
      var nw = el('bd-name-wrap');
      if(nw) nw.style.display = 'flex';
    }
  }

  // Afslut chatten helt: luk server-session + ryd lokal state
  function closePanel(){
    panelOpen = false;
    // Skjul panel
    var panel = el('bd-chat-panel');
    if(panel) panel.style.display = 'none';
    // Nulstil expand-tilstand
    if(expanded){ expanded=false; if(panel) panel.classList.remove('bd-expanded'); }
    el('bd-ico-expand').style.display  = '';
    el('bd-ico-collapse').style.display= 'none';
    el('bd-fab-ico-chat').style.display  = 'block';
    el('bd-fab-ico-close').style.display = 'none';
    // Afslut server-session og ryd localStorage så næste åbning starter frisk
    if(tok){
      api({ action:'close', token:tok }).catch(function(){});
      localStorage.removeItem(LS_TOK);
      localStorage.removeItem(LS_NAME);
      tok = null; visName = null;
    }
    msgs = [];
    stopPoll();
    // Nulstil UI til udgangspunkt
    var nw = el('bd-name-wrap');
    var mv = el('bd-chat-msgs');
    var ir = el('bd-chat-inp-row');
    if(nw){ nw.style.display='none'; }
    if(mv){ mv.style.display='none'; mv.innerHTML=''; }
    if(ir){ ir.style.display='none'; }
    var inp = el('bd-chat-inp'); if(inp) inp.value='';
  }

  // ── Events ────────────────────────────────────────────────────
  el('bd-chat-fab').addEventListener('click', function(){ panelOpen ? closePanel() : openPanel(); });
  el('bd-chat-close-btn').addEventListener('click', closePanel);
  el('bd-chat-expand-btn').addEventListener('click', toggleExpand);

  el('bd-name-start').addEventListener('click', async function(){
    var n = (el('bd-name-inp').value || '').trim();
    if(!n){ el('bd-name-inp').focus(); el('bd-name-inp').style.borderColor='#e5484d'; return; }
    this.disabled = true; this.textContent = 'Starter…';
    await startChat(n);
    this.disabled = false; this.textContent = 'Start chat →';
  });
  el('bd-name-inp').addEventListener('keydown', function(e){
    if(e.key === 'Enter') el('bd-name-start').click();
  });

  el('bd-chat-send-btn').addEventListener('click', send);
  el('bd-chat-inp').addEventListener('keydown', function(e){
    if(e.key === 'Enter' && !e.shiftKey){ e.preventDefault(); send(); }
  });
  el('bd-chat-inp').addEventListener('input', function(){
    this.style.height = 'auto';
    this.style.height = Math.min(this.scrollHeight, 120) + 'px';
  });

  // ── Har vi allerede et token? → tjek ulæste stille ───────────
  if(tok){
    apiGet({ action:'poll', token:tok, since:0 }).then(function(j){
      if(!j.ok) return;
      if(typeof j.agentOnline === 'boolean') agentOnline = j.agentOnline;
      var adminMsgs = (j.messages||[]).filter(function(m){ return m.role==='admin'; });
      if(adminMsgs.length){
        var ud = el('bd-chat-unread');
        if(ud) ud.style.display = 'block'; // kun den røde prik - ingen animation
      }
    }).catch(function(){});
  }
})();
</script>

</body>
</html>